Support

We read every email.

Something broken, an idea, or a question about your data? Write to hi@brillness.com. Tell us your phone model and what you were doing when it went wrong, and we will get further, faster.

Common questions

Do I need an account?

No. TrackPrac works straight away, offline, with nothing to sign up for. An email address is only needed for cloud backup and for teams.

I did not get my sign in code

Check the spam folder first, then ask for a new code. Codes expire, so use the newest one. If it still does not arrive, email us and we will look at it from our side.

How do I join a team?

Open the Team tab and enter the six character code a teammate gives you. To start your own, create a team and share the code it gives you back.

What can my team see?

Your display name, your rank, your streak, which days you practiced, and your activity counts. Never your written notes. The privacy policy spells this out.

How do I delete my data?

Settings, then Delete everything. It is permanent. You can also email hi@brillness.com and ask us to do it.

Why is my practice counted on the wrong day?

A session at 2am usually belongs to the night before. TrackPrac handles that with a practice day that starts at 4am by default. Change the hour in Settings if yours is different.